Refund And Return Policy
At Happy Nappy, we want every customer to shop with confidence. This Refund and Return Policy explains how returns, refunds, exchanges, cancellations, and shipping timelines are handled for purchases made through our website.
By placing an order with Happy Nappy, you agree to the terms below.
Shipping Time
Happy Nappy aims to process and ship orders as quickly as possible.
Our standard shipment time is up to 7 business days from the date your order is confirmed.
Shipping time may vary depending on product availability, delivery location, courier delays, weather conditions, holidays, incorrect address details, or other factors outside our control.
Once your order is shipped, delivery updates may be provided through the courier or tracking service, where available.
Return Eligibility
Because diapers and baby care products are hygiene-sensitive items, returns are accepted only under limited conditions.
You may request a return if:
- The product received is damaged
- The product is defective
- You received the wrong item
- The item is unopened, unused, and in its original sealed packaging
- The return request is made within the allowed return period
For health and hygiene reasons, we cannot accept returns for opened, used, washed, altered, or partially used diaper products.
Return Request Time
Return requests must be made within 7 days of delivery.
Requests made after 7 days of delivery may not be accepted.
To request a return, please email us at:
Please include your order number, name, reason for return, and clear photos if the item is damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Opened diaper packs
- Used diapers or baby products
- Products without original packaging
- Products with broken seals
- Clearance or final sale items
- Gift cards, if offered
- Items damaged due to customer handling
- Products returned without approval
- Items purchased from third-party websites or sellers
Damaged, Defective, Or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact Happy Nappy within 7 days of delivery at:
We may ask for photos of the product, packaging, shipping label, and order details to review the issue.
After review, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method where possible.
Refund processing time may vary depending on your bank, card provider, payment processor, or payment method.
Shipping charges, handling fees, and other service fees may be non-refundable unless the return is due to our error.
Exchanges
Exchanges may be offered when the wrong item, damaged item, or defective item is received.
Exchanges are subject to stock availability.
If the requested replacement is not available, we may offer a refund or store credit.
Order Cancellations
Orders may be canceled only before they are processed or shipped.
Once an order has been packed, dispatched, or handed over to the courier, cancellation may not be possible.
To request cancellation, email:
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Happy Nappy.
Return shipping instructions will be provided after your return request is approved.
Please do not send products back without receiving return approval.
Address Issues And Failed Delivery
Customers are responsible for entering the correct shipping address at checkout.
Happy Nappy is not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete address details provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or non-collection, additional shipping fees may apply for reshipment.
Lost Or Delayed Shipments
If your shipment is delayed beyond the expected timeframe, please contact us at:
We will try to assist with available tracking information or courier updates.
Happy Nappy is not responsible for courier delays, weather disruptions, holiday delays, customs delays, carrier errors, or events outside our control, but we will do our best to help resolve the issue.
Sale And Discounted Items
Sale, discounted, promotional, clearance, or final sale items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
Please review product details carefully before placing an order.
Hygiene And Safety Policy
Diapers and baby care products are personal hygiene products. For the safety of babies and families, we follow strict return rules.
Opened or used diaper products cannot be resold and therefore cannot be returned unless there is a confirmed issue with the product.
How To Request A Return Or Refund
To request support, email:
Please include:
- Order number
- Full name used on the order
- Product name
- Reason for return or refund request
- Photos, if the item is damaged, defective, or incorrect
- Delivery date
Our team will review your request and respond with the next steps.
Policy Updates
Happy Nappy may update this Refund and Return Policy from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of our website after updates are posted means you accept the updated policy.
Contact Us
For refund, return, exchange, cancellation, or shipping questions, please contact us at:
Email: sales@happynappy.online